A French multinational, Schneider Electric, decided to use artificial intelligence in manufacturing to make workers more productive, rather than to replace them. Here’s how that’s going. For many chief executives, success in adopting artificial intelligence is measured by the number of jobs they can eliminate. But such views reflect “a very narrow understanding” of A.I.’s potential, said Erik Brynjolfsson, who directs the Digital Economy Lab  at Stanford University. It’s a message that Schneider Electric, a global energy technology company based in France, has taken to heart. Before the company started using A.I., customer service agents received thousands of questions from callers and engaged in a grand hunt through millions of pages of information to track down the answer. Now A.I. does the hunting and details how the information was selected and the source. The agent then reviews and if necessary, modifies and refines the answer with the caller. In the last three months of 2025, call centers fielded 150,000 questions. Three-quarters of the time, A.I. was able to provide the right answer to straightforward questions. I. Doesn’t Have to Mean Layoffs – The New York Times