The Experience Gap: AI’s Imminent Impact on CX
Companies mastering digital CX are redefining entire industries. They generate 30% more revenue, $1.4 billion on average, than customer-experience laggards. Business leaders are increasingly obsessed with AI’s impact on efficiency. However, new research shows that businesses are often forgetting about the most critical factor: the customer. AI offers the path to emotionally intelligent customer connections that drive lasting competitive advantage. Learn why the winners are winning, how you can leverage AI to deepen emotional connections with customers and what the roadmap for success looks like. Customer experience is at risk. Explore our Experience Gap Report in partnership with The Wall Street Journal to see what 800+ top C-suite are saying: The Experience Gap – Code and Theory